Terms of Sale of Puzl

Read the terms of sale of Puzl carefully, as it contains important information regarding your legal rights and remedies.

Puzl Payment Terms of Sale

Last revised on the 09/01/2013

Read the Terms of Use


These payment Terms of Sale (hereafter The “Terms of Sale”) govern the dealings between:

Vasco Web Limited (hereinafter referred to as “Puzl”) operating the Website http://puzl.com/


The Member of the website referenced under the domain name http://puzl.com/ within the meaning of the Terms of Use of the said Website who purchases or subscribes to at least one of the paying functionalities offered by Puzl under the terms and conditions stipulated below,

hereinafter, jointly or singly, « the “Members” » or « the “Member” »,

On the other hand.

These Terms of Sale are an addition to the Terms of Service of Puzl. Members accepting these Terms of Sale also automatically accept the Terms of Service of Puzl.

Puzl is free to amend or substitute the present conditions at any time without authorization or compensation to the Member. Moreover, technical sequences described hereafter can be modified to enhance Puzl efficiency and ergonomics.

1. Preamble

Puzl operates an Internet platform which is accessible at the address http://puzl.com/ using available technologies and a computer or a mobile device and enabling Members to create and publish their professional website online under certain conditions in order to develop their professional activity, to find professional opportunities, gain new customers, notably by increasing their online visibility in the results of search engines such as Google, Bing and Yahoo as well as Social Media Platforms such as Facebook and Twitter (Hereafter called “The Site”).

The Members have registered on the Site and by doing so, accepted the Terms of Use of the Site which now form a Contract between Puzl and the Member, giving the Member access to the free functionalities on the Site under the stipulated conditions.

The Member has chosen to purchase or subscribe for one or more operational functionalities which Puzl provides in return for payment and thus accepts these Special Terms of Sale when taking out the Subscription or purchasing the services (Hereafter called “Service”).

The Member knows these Special Terms of Sale and agrees to comply with them reservedly when taking out a Premium Service.

These Special Terms of Sale are a Contractual Document within the meaning of the Terms of Use and form an integral part of the Contract concluded between the Member and Puzl constituted of the said Terms of Service and the Contractual Documents.

If the Member refuses to comply with any of the obligations and conditions in these Special Conditions, he or she is invited not to take out the Service(s).

2. Purchasing a Service

A Member who wishes to take out a Service must previously register as a Member of Puzl and have read and unreservedly accepted the Terms of Use of the site.

The Member completes the Order Form which is accessible online (Hereafter called “The Order Form”). By completing the Order Form, the customer confirms that he or she has read these Special Terms of Sale and agrees to abide by them unreservedly.

You acknowledge that all Premium Services of Puzl have their price indicated in U.S. Dollars being the reference currency for all Premium Services of the Site.

3. Description of the Premium Services

The Premium Services of Puzl give to Members the possibility to upgrade their version of the Freemium software of Puzl to include extra functionalities.

These Services come under the form of individual Services or packages grouping different Services. All details related to the Premium Services of Puzl are available in the “Puzl™ Premium” section of Members’ individual “control panel”, accessible on the Site when logged in to their accounts.

Puzl proposes two types of Service “Monthly Services” based on a monthly fee to maintain the service active within your interface, and “One Off Services” which are based on a onetime payment only.

Puzl Premium Services are based on a prepaid basis. Members purchase a Service by paying upfront for a period ranging from 1 month to 1 year or more. Depending on the Service, some may be available for a one of pre-paid fee.

3.1. Description of the “Domain Mapping Service”

The domain mapping service is a Monthly service of Puzl.

It allows members to map an external domain they already own (directly registered by the member) and make it point to their Puzl website. Domain Mapping is more than domain forwarding, as the permalinks and URL of the website will contain the purchased domain (www.example.com), and not anymore the Puzl sub-domain (example.puzl.com).

The Domain mapping Service of Puzl is available for a monthly fee; fee which can be found in the “Puzl™ Premium” section of Members’ “control panel”. Fees will depend on the period for which you are prepaying the service. It is understood that this fee does not include the price of having a professional domain, fee which should be paid in addition to the Domain mapping Service of Puzl.

Once activated, the Domain Mapping Service still requires a manual configuration to assure that it functions. Members will be required to configure the owned domain they wish to use for their Puzl website, for it to point to Puzl’s servers. This is achieved by changing the IP address of the domain to the IP address mentioned in the “domain / URL” section of Members’ “control panel” change which needs to be applied within the administration interface of the owned domain (from the domain registrar or reseller where the domain was bought). Once completed, the domain mapping should function within a few minutes but may take up to 48h or more to function, depending on individual domain providers’ terms and conditions. Puzl is not responsible for any impossibility to implement domain mapping pertained to resellers and registrars.

Once the change in the IP address confirmed, the Member is required to go to the “Site Settings”, “Domain / URL” section of the “Admin Panel” and indicate in the required field the URL of the domain own, being the same domain confirmed to be used for his Puzl website.

Once activated, Members’ Puzl subdomain will redirect customers to the newly activated professional domain.

Puzl does not currently give the possibility to purchase domains on the Site. Puzl does not take any responsibility for the purchase, renewal or good functioning of the domain Members have purchased with a third party.

4. Process of purchasing Puzl Premium Services

Puzl Premium services are purchased from the “Puzl™ Premium” section of Member’s “Control Panel”.

A member should select the Premium Service which he wishes to purchase; then add it to his cart by selecting the number of units that he wishes to prepay. Units may be period of times or number of items. Once selected, the Member may advance to the next step to review his cart then proceed to payment. Within his cart, and before proceeding to payment, the Member is invited to review his billing details which will be used by Puzl to generate the invoice.

Puzl currently only allows payments to be made using PayPal. Members are redirected to the PayPal website to proceed to payment. Prior to proceeding to the payment of the Order, Members are requested to confirm having read and accepted the terms of Service and Terms of Sales of Puzl. Once completed, Members are automatically redirected to their “Control Panel”.

Once purchased, the Premium Service will activate as soon as PayPal confirms reception of payment. The Member will have the possibility to utilize the Service from this moment.

4.1. Premium Service Discounts

Puzl premium proposes different Premium Services Discount based on:

  • The number of units; the more units is purchased the larger the discount will be.
  • Premium packages; grouping different services each, with a specific number of units leading to further discounts
  • Coupon discounts; proposed as part of the marketing of Puzl. These are manually activated by Members by adding the “Coupon Code” to their cart. The Coupon code may only function once per user and have a validity date. Coupons discount can apply to a specific service or the full order.
4.2. Duration of a Monthly Premium Service

When purchasing a Monthly Service, a Member is required to indicate the period of time he wishes to pre-pay the Premium Service for. At the end of the initial term of the Premium Service, and in the event that the Premium Service was not renewed, the benefits of Premium Service will be automatically removed from the Website of the Member; the website returning to its previous state.

4.3. Puzl Service Subscriptions and auto-renewal

No Puzl Premium Services are based on Subscription. When purchasing a Monthly Service, Members will prepay the Premium Service for a specific period of time. Once the period is over, and if the Monthly Service is not renewed, the Premium Service option will be de-activated and the Member’ site will return to its previous state.

Puzl does not currently propose an auto-renewal option for its Premium Services. Members are informed both by mail and with alerts inside their “Control Panel” of the expiring of a service but are required to manually extend the period of activation of a Premium Service. Puzl cannot be kept responsible for the malfunctioning of such alerts or emails. The Member is ultimately responsible for the renewal of the Premium Services purchased with Puzl for its website.

4.4. Puzl Service Refunds

All Premium Services of Puzl are non-refundable. Once purchased, a Member cannot request for a refund for the unused service except for cancellations decided by Puzl and not pertained to a wrongful use of the Member. In this case, the remaining portion of the fees will be reimbursed proportionally to the remaining period of time till the expiration of the Service (see cancellation). Puzl does not reimburse pre-payment of its Premium Services.

5. Price, billing terms and delay or payment default

Puzl reserve himself the right to change the pricing of its Premium Services at any time and without prior notice to its Members. Premium Services purchased by a Member prior to those changes will however not be influenced by a change in the pricing conditions for the Premium Services already purchased.

5.1. Term and modification of the Premium Services

The Member must follow the purchase procedure on Puzl to take out a Premium Service. The cost of the service and the means of payment are mentions in the “Puzl™ Premium” accessible online in member’s “Control Panel”.

The Member’s bank account/credit card/PayPal account is debited directly upon purchase of a Premium Service part of an Order.

5.2. Value Added Tax (VAT)

Puzl is operated by a UK Limited Company, Vasco Web LTD. As such, members purchasing Premium Services from Puzl are accountable to pay the rate of Value Added Tax in the UK applicable for relevant services on the date of the order.

Puzl fully complies with European Cross Border VAT law following those rules:

  • A UK company purchasing a Premium Service will always be charged at the UK VAT rate applicable for relevant service on the order date
  • A Company part of the European Union will be charged at the UK VAT rate applicable for relevant service on the order date, unless indicating in their Official VAT registration Number in the “Billing Information” section of their “Control panel” prior to confirming the Order and proceeding to payment. If such number is indicated and validated by Puzl’ system, the Member will be charge Premium Services excluding any VAT. The generated invoice will state that a 0% (zero percent) VAT charge was added to the order.
  • A company located outside of Europe is not accountable to pay any VAT on the Orders made in Puzl and are therefore charged a 0% (zero percent) VAT rate.
  • An individual based in Europe purchasing a Premium Service will always be charged at the UK VAT rate applicable for relevant service on the order date.
  • An Individual located outside of Europe is not accountable to pay any VAT on Orders made in Puzl and is therefore charged a 0% (zero percent) VAT rate.
5.3. Billing

A Member proceeding to Payment but not making any payments within the PayPal interface will see his Order appear in the “Purchase History” within the “Puzl™ Premium” section of the “Control Panel” with an “Unpaid” status.

Until PayPal confirms payment of the Order, the Premium Services are not activated within the Member’s interface; the Order becoming visible in the “Purchase History” within the “Puzl™ Premium” section of the “Control Panel” with a “Pending” status.

Once PayPal confirms the Payment of the Order, the purchased Premium Services are automatically and instantly activated, the Order status changing to “Paid” within the “Purchase History” of the Member. The Invoice is then automatically generated and available within the “Purchase History” section of the Member’s account.

Once generated, an invoice cannot be modified or edited. A Member is requested to verify his Billing Information prior to confirming order and proceeding to the payment of the Order with PayPal. The Billing Information is automatically created using the information indicated by the Member during the first three steps of his website’s creation process. This Billing Information is modifiable at all time within the “Billing Information” section of “Puzl™ Premium” within Members’ “Control Panel”. Once modified, the new Billing Information will only apply to the next Order and not to any already processed Orders or Order with a “Pending” status.

If Monthly Services are included in an Order, the calculation of the period for which the Premium Services have been subscribed for will start from the moment the payment is confirmed by PayPal and the Order status changes to “Pay” within the “Purchase History” section of “Puzl™ Premium” section of the “Control Panel”.

5.4. Delay or payment default

If PayPal does not confirm Order, and the Order remains with a pending status, services will not be activated.

A Member may manually cancel an Order by refusing payment of Order within the PayPal interface. Canceling payment in PayPal will lead to Order status changing to “Cancelled”.

5.5. Cancellation

Puzl reserves the right to cancel Services at any time without compensation for the user.

Fees paid in advance for Services cancelled by Puzl will be refunded proportionally to the unused period of time till the expiration of the Service. A voucher for Puzl Services can also be proposed to the Member as a substitution for monetary refund. In this case, the Member will still be free to accept voucher or monetary refund at his convenience.. Any violation of policies which results in extra costs will be billed to the customer (i.e. transfer, space etc.) Setup fees are non-refundable if the Service is properly implemented.

For Members’ cancellation requests, all fees paid in advance are Non-Refundable. Cancellation request by Members must be done in writing via e-mail with a valid signature of the primary contact of the account, account name and reason for cancellation. Cancellation requests must be received at least 30 calendar days prior to cancellation. Cancelation by phone or email requests do not constitute acceptance of any cancellation without written confirmation from Puzl.

Members will be billed to the completion of the current billing cycle whether it be monthly, quarterly or yearly. Puzl has up to 30 calendar days to deactivate Members’ account, email address(s), etc.

6. PayPal payment solution

Puzl currently only propose PayPal as a Payment solution to purchase Premium Services on the Site.

By using Puzl’s pay by PayPal payment option (“PayPal”), members can purchase Services using PayPal. In connection therewith, Members agree to allow PayPal to debit the full amount of their purchase from their PayPal account (“PayPal Account”) or from credit card(s), bank account(s), or other allowed payment method(s) linked to their PayPal Account (“PayPal Funding Source”).

It is the responsibility of the Members to keep their PayPal Account and PayPal Funding Source current and funded, and their PayPal Account backed by a valid credit card. Members acknowledge and agree that PayPal reserves the right to decline a transaction for any reason (including, but not limited to, payments that fail to go through as a result of their PayPal Account or PayPal Funding Source no longer existing or not holding available/sufficient funds) and in such event, neither PayPal nor Puzl shall be liable to Members or any third party regarding the same. If for any reason PayPal is unable to withdraw the full amount owed for a purchase, Members agree that PayPal and Puzl may pursue all available lawful remedies in order to obtain payment.

By clicking the box labeled “I agree” to the terms of the PayPal payment option, Members authorize a debit of the full amount of their purchase from their PayPal Account or PayPal Funding Source.

Puzl will be free in the future to use other solutions than PayPal and is not accountable for any breach between PayPal and the Member. Members must comply with PayPal rules and procedures and address their claims directly to PayPal.

7. Successors and Assigns

This Agreement shall be binding upon and inure to the benefit of the parties hereto and their respective heirs, successors and assigns.

8. No third-party beneficiaries

Nothing in this Agreement shall be deemed to confer any third-party rights or benefits.

9. Compliance with local laws

Puzl does makes no representation or warranty that the content available on the Site or the Premium Services found at the Site are appropriate in every country or jurisdiction, and access to the Site or the Services found at the Site from countries or jurisdictions where its content is illegal is prohibited. Users who choose to access the Site or the Premium Services found at the Site are responsible for compliance with all local laws, rules and regulations. As law of the United Kingdom, it is referred to the law applicable in Stockport Cheshire.

10. Governing Law; jurisdiction; venue; waiver of trial by jury

These Terms of Sale and any action related thereto will be governed by the laws of United Kingdom without regard to or application of its conflict of law provisions or your state or country of residence. All claims, legal proceedings or litigation arising in connection with the Services will be brought solely in United Kingdom, and you consent to the jurisdiction of and venue in such courts and waive any objection as to inconvenient forum. If you are accepting these Terms of Sale on behalf of a United Kingdom government entity that is legally unable to accept the controlling law, jurisdiction or venue clauses above, then those clauses do not apply to you but instead these Terms of Sale and any action related thereto will be will be governed by the laws of the United Kingdom (without reference to conflict of laws).

11. Titles and headings; independent covenants; severability

The titles and headings of these Terms of Sale are for convenience and ease of reference only and shall not be utilized in any way to construe or interpret the agreement of the parties as otherwise set forth herein. Each covenant and agreement in these Terms of Sale shall be construed for all purposes to be a separate and independent covenant or agreement. If a court of competent jurisdiction holds any provision (or portion of a provision) of these Terms of Sale to be illegal, invalid, or otherwise unenforceable, the remaining provisions (or portions of provisions) of this Agreement shall not be affected thereby and shall be found to be valid and enforceable to the fullest extent permitted by law.

12. Contact Information

If Members have any questions about these Terms of Sale, please contact Puzl by email or regular mail at the following address:

Vasco Web Ltd Legal Department

40 Lord Street




United Kingdom


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